Arisit Pty. Limited / Smart BBQ’s Returns Policy
The Arisit returns policy does not limit or restrict your statutory rights under Australian Consumer Law. A customer is entitled to return any product(s) if there has been an error or problem.
Faulty or Damaged Product Claims
It is the customer’s responsibility to contact Arisit to notify of damaged or faulty goods within 14 days of receiving their product(s) to organise a return. If contact is made outside of this time, Arisit reserves the right to refuse a return, exchange or refund.
Customers must receive an RA (Return Authority) Form from Arisit prior to returning or organising the return of any stock. Product(s) returned without an RA Form will be rejected.
Customers are responsible for the return of items that can easily be posted or returned back to Arisit. You are entitled to receive a refund for any reasonable return postage or transportation costs if the product is approved for an RA and confirmed as faulty. You must supply a receipt of payment within 14 days of Arisit receiving the stock back in order to receive a refund of any return shipping charges.
Returns are accepted in line with our warranty conditions. Where applicable, Arisit may arrange for a service technician to assess and repair the unit before arranging for the return of a product(s).
Evidence through the form of photos or videos may be required prior to Arisit accepting a return. Arisit reserves the right to refuse the return of any product(s) if it deems there is insufficient evidence to confirm whether a product is damaged, faulty or incorrectly described.
Arisit cannot accept returns for scratches and dents after a product is installed or assembled. It is the customer’s responsibility to identify any damage or imperfections that may be present prior to installing or assembling any product(s).
It is the customer’s responsibility to ensure that all accessories, fittings and packaging are included with the return product(s). In cases where parts are missing, Arisit reserves the right to reduce the full refund amount to the customer.
Any futile attempts to collect returned stock will incur a futile collection fee of $50.00 AUD ex. GST when it has been found that the goods were not packed in a safe manner assisting to prevent additional damage or made available for the carrier to collect.
Arisit will not accept any responsibility for any consequential or indirect loss or damage suffered by you as a result of damaged, faulty or rejected good, including but not limited to loss of profits.
All refunds may take up to 10 business days to be processed from the date of Arisit receiving the stock back.
Customer returns include any returns that are at no fault or Arisit. This is including but not limited to customer change of mind or a purchasing error through the fault of the customer.
It is the customer’s responsibility to contact Arisit to notify that they wish to return an item within 14 days of receiving their product(s) to organise a return. If contact is made outside of this time, Arisit reserves the right to refuse a return, exchange or refund.
Customers must receive an RA (Return Authority) Form from Arisit prior to returning or organising the return of any stock.
The product(s) purchased from Arisit must be returned at the buyer’s expense. Arisit accepts no responsibility for any loss, damage or fault to product(s) during the return process whether directly by the customer or by the delivery service in transit. Arisit reserves the right to offer a reduced refund in the case of product(s) that incur damage, faults or defects during the return process and were not directly caused by Arisit or its agents.
All product(s) including any packaging, tags, accessories, attachments and fittings purchased from Arisit must be returned in the same condition that they were originally received by the customer.
Customer returns are not eligible for the refund of any shipping charges to the customer. If the product(s) was sent with free postage, a 15% postage fee of the total order amount will be deducted from the refund amount.
Customer returns will incur a 20% restocking fee (maximum fee of $200) to cover processing and handling charges incurred by Arisit.
Arisit reserves the right to refuse customer returns if any of the above criteria is not met or agreed to.