Arisit Terms & Conditions
1.1. By browsing and/or purchasing from any of Arisit’s website, product listings or in person you agree to the Terms & Conditions that are set out below and the Arisit Direct Returns Policy, constituting a legally binding agreement between Arisit and you (the customer) for the supply of products.
1.2. The terms and conditions outlined in this document are legally binding for the all products sold through the smartbbqs.com.au website.
1.3. This agreement is not effective for any of Arisit’s products sold through third-party retail stores (both physically in store or through their online stores) not outlined in 1.2 including but not limited to Harvey Norman, Joyce Mayne, Domayne, E&S Trading, Winning Appliances etc.
1.4. This agreement combined with your order constitutes the entire agreement between you (the customer) and Arisit Pty Limited for the supply of product. This agreement cannot be varied unless Arisit agrees to do so in writing or by e-mail.
1.5. All orders are subject to approval and rejection. Arisit reserves the right to refuse orders in remote locations due to excessive shipping charges from our typical delivery service. Orders which are rejected due to excessive shipping costs can be redeemed by customers by agreeing to the supplied shipping quote from Smartbbqs or arranging delivery by a third party.
2.1. Arisit’s products sold through any of the avenues listed in Section 1.2 are subject to change without notice at any time. Once an order has been taken and accepted by Arisit the price cannot be varied unless Arisit agrees to do so in writing or by e-mail.
2.2. All listed prices of Arisit’s products do not include shipping and delivery charges which may vary.
3. Product Specifications and Descriptions
3.1. Features, descriptions and specifications outlined by Arisit are subject to change without notice. The features, descriptions and specifications listed on a product are agreed to by the customer at the moment of their purchase.
4.1. By placing an order with Arisit through any of the avenues outlined in 1.2, the customer enters into an agreement to purchase the product(s) outlined in your order.
4.2. It is the customer’s responsibility to check all correspondence regarding the order from Arisit. Arisit accepts no responsibility for delays and additional costs caused by the customer not responding to communication.
4.3. It is the customer’s responsibility to ensure that the correct delivery address and contact details are supplied to Arisit. The customer agrees that any delays, additional costs or faults due to supplying incorrect information is no fault of Arisit and may incur additional charges.
4.4. Arisit reserves the right to decline to enter into a purchase agreement with any customer at any time.
4.5. Arisit accepts no responsibility for delays caused by circumstances beyond our reasonable control that have occurred once the product(s) have been despatched from our warehouse.
5.1. Despite our best efforts it is possible that a small number of our products listed may be incorrectly priced. If Arisit has made an error and a product was listed at an incorrect price we reserve the right to contact the customer for them to either cancel the order for a full refund or request the full payment amount for the product.
6. Delivery and Ownership of Goods
6.1. Arisit endeavours to ensure that all our products and orders are delivered in a prompt manner. Due to external factors outside of our reasonable control there may be some delays. Arisit accepts no responsibility for the inconvenience or loss suffered as a result of these delays.
6.2. Arisit does not delivery products to PO boxes.
6.3. Arisit accepts no responsibility for loss or related damage or faults where customers have given written authority for products to be delivered without a signature. This will void all insurance cover.
6.4. Arisit is not directly responsible for the delivery times of our products and make no guarantee of when a product can be delivered. Once a product has been despatched by Arisit it is up to the customer to communicate with the relevant delivery service regarding delivery times and any changes in plans.
7. Faulty and Damaged Products
7.1. Arisit will repair, replace or refund faulty or damaged good in accordance with the relevant Warranty Terms and Conditions and your rights under the Australian Consumer Law.
8. Factory Seconds Stock
8.1. By purchasing factory seconds stock, all customers accept that this stock is not in brand new condition. Arisit endeavours to provide a clear and accurate description of the state of any product sold to the customer where requested by supplying images, videos, descriptions or offering to display product(s) to customers in person. It is ultimately the customer’s responsibility to request this information regarding the condition of the product(s) they are purchasing. Where evidence is not requested or supplied, the customer accepts that minor flaws or defects not effecting the described operation of the product(s) may be present.
8.2. Arisit reserves the right to refuse a repair, exchange or refund of an item where a customer wishes to return a factory seconds, ex-display, carton damaged or refurbished item due to a fault, defect or flaw that was outlined prior to the sale.
9. Refunds & Returns
9.1. Nothing in these terms and conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under Australian Consumer Law.
9.2. All refunds and partial refunds may take up to 10 business days to be processed from the date of Arisit receiving the stock back.
9.3. Your item must be in its original packaging any unused for a return to be accepted. You must retain a return authority form and number from Arisit prior to returning the item and within 14 days of receiving the goods.
9.4. To undergo a return, customers must:
a. Email Arisit.email@example.com with details of your purchase including the original receipt.
b. Once approved, you will receive a return email with the return authority number
c. Return the goods to the specified address in the products original condition
d. Follow any other requests as specified by Arisit.
9.5. It is the customer’s responsibility to read and be aware of the Arisit Returns Policy
10. Intellectual Property
All material and content listed on any of Arisit’s websites and product listings is the property of Arisit. You may not re-produce, re-use or modify this information unless provided written consent by Arisit.
By placing an order with Arisit through any of the avenues listed in 1.2 you agree that we may store and use data from your order in regards to other products or offers which may be of interest to you. It is the customer’s responsibility to unsubscribe to this information by contacting Arisit directly or using the links provided within the document.
For more information regarding warranty or repair issues, please ensure you have your original invoice number and any other applicable information and contact Arisit through your original sales channel or by calling 1300 762 219.